Fusion Safety Incorporated certifies that all
individually identifiable information is kept confidential.
We do not sell or disclose any personal information
about our users. Information users provide us with
is not distributed to any third party users.
All personal information collected by Fusion Safety
Incorporated (including credit card information for
some paid services) is kept in secure areas. Fusion
Safety Incorporated uses secured server areas and
advanced firewall technology to minimize the risk
of individually identifiable information being compromised.
Personal information, such as name and email, are
used primarily to recognize individual accounts. Occasionally
Fusion Safety Incorporated will use individually identifiable
information, like email addresses, in order to contact
the user for technical support or provide product
update and account information.
Methods of Payment
It's easy to make a purchase at our web store. For
your convenience, we accept VISA, MasterCard, American
Express and Discover. However we only accept cards
that have been issued in Canada or the United States.
Please note that all our advertised prices are in
Canadian dollars. If you would rather not use your
credit card online from your home computer, you can
have your order processed by calling a customer service
representative at 1-877-668-8926. Currently, we do
not have discounts available for our education or
charity customers customers.
Returning Products Purchased Online
Our goal is to ensure that you are completely satisfied
with your purchase. When you receive your package,
we ask that you examine it closely prior to opening
the factory sealed product packaging. If you are not
satisfied with your order, you may exchange or return
your product by mailing your product with a copy of
your emailed invoice to:
Fusion Safety Incorporated
Suite 185, #171 - 5005 Dalhousie Drive NW
Calgary, Alberta T3A 5R8
Before mailing your product please call our Toll
Free number 1-877-668-8926 to receive your RMA number.
IMPORTANT: Packages returned without an RMA number
will be refused. Your RMA number is valid for 14 days.
Simply return the product in the same condition as
when you purchased it, with all manuals, accessories,
and the packing slip. We would be pleased to exchange
or give you a refund up to 30 days after your receive
your order.
Shipping and handling (S&H) charges are non-refundable;
however, we will gladly refund your original shipping
cost if you are returning an item because of an error
on our part, or we have determined that the product
is defective.
All products (both defective and non-defective) must
be returned in their original purchase condition,
with the original packing material, blank warranty
cards, manuals and any other item or accessory provided
by the manufacturer. IMPORTANT: In the event that
a returned order has items missing, the order may
be refused, or the value of the missing materials
may be deducted from the total credit amount.
On purchases made with a credit card, the same card
used to make the purchase will be credited with the
refund. The credit will be made within 5 to 7 business
days of us receiving and verifying the returned merchandise.
Purchasing by Minors
For the protection of our shoppers, it is our policy
to not sell to minors. If you are under the legal
age of majority and wish to purchase from our online
store, please have a parent or legal guardian make
the purchase for you.
Misprints
We do our best to provide you with the most up-to-date
and accurate information. In the event that an error
does occur, we reserve the right to correct or cancel
an order at any time, and/or edit an order to reflect
the correction, and/or correct the error on our web
site. In the event that you are shipped an incorrect
product, we will gladly accept the unit back and offer
you a full refund.
